Formal Communication Tools and Email Etiquette

Gmail and Microsoft Outlook are used for professional email communication. When writing an email, certain manners must be followed. The subject line should be clear, the greeting should be proper, the language should be formal, the email should be proofread before sending and replies should be sent promptly.

Microsoft Office Suite consists of three widely used programs. Microsoft Word is used to create and edit documents such as letters, reports and assignments. Microsoft Excel is used for spreadsheets, data management, calculations and charts. Microsoft PowerPoint is used to create presentations with slides.